Frequently Asked Questions (FAQ)
Q. What is the difference between semi-custom and fully custom?
A.
Semi-custom orders are a simplified version of the production process.
The composition, layout, and overall atmosphere will be left to our discretion.
If you have specific requests or would like to collaborate on creating a world based on your vision,
Please use our fully customized service.
Q. Can the design be modified?
A.
For semi-custom orders, revisions are limited to one time.
*Layout changes, photo replacements, and major adjustments cannot be accommodated.
*If you would like to increase the number of revisions, please consider a fully customized order.
Q. How many photos can I use?
A.
The number of photos that can be used is determined by the design and size.
Please check the individual product pages for details.
If the number of sheets exceeds the specified limit,
Additional charges or fully customized options may apply.
Q. Can I specify detailed design requirements?
A.
I'm sorry, but for semi-custom orders...
We cannot accept specific requests regarding color, placement, or overall atmosphere.
While cherishing the worldview of PEACEsmile,
We will create it while keeping the balance in mind.
Q. Can I add text such as names and dates?
A.
Yes, it is possible.
However, the position and font of the text will follow the template.
Q. Can I specify detailed design requirements?
A.
I'm sorry, but for semi-custom orders...
We cannot accept specific requests regarding color, placement, or overall atmosphere.
While cherishing the worldview of PEACEsmile,
We will create it while keeping the balance in mind.
Q. I'm worried about the image quality. Is it okay?
A.
Photos taken with a smartphone are also acceptable.
However, if it is extremely dark or out of focus,
This may affect the final result.
If you have any concerns, please contact us before placing your order.
Q. Can I cancel my order after it has been placed?
A.
Semi-custom orders are made to order,
We cannot accept cancellations after your order has been confirmed.
Please carefully review the details before placing your order.
Q. Is it possible to change to a fully custom order?
A.
If production hasn't started yet, it may be possible to change to a fully customized order.
In that case, we will charge you the difference in price.
We cannot accept any changes after production has begun.
Q. How long does it take for delivery?
A.
usually,
Design production: Approximately 15 business days
After design confirmation, printing and production: approximately 7-10 business days.
This is the result.
*Weekends and public holidays are not included in business days.
*Express service may be available depending on the content and circumstances.
Q. I don't know which order to choose.
A.
Please choose based on the following guidelines.
I want to keep it simple → Semi-custom
I want to give shape to my thoughts and preferences → Fully custom-made
If you have any questions or concerns, please feel free to contact us.
Q. I don't know which order to choose.
A.
Please choose based on the following guidelines.
I want to keep it simple → Semi-custom
I want to give shape to my thoughts and preferences → Fully custom-made
If you have any questions or concerns, please feel free to contact us.
Please read before making a request.
We will assume that you have read the information once you contact us and will respond accordingly.